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Order Inquiries and Sales questions:
For order inquires please email to orders@nehaflix.com. Any other inquires should be directed to
sales@nehaflix.com. We will respond to
all order related inquiries in 2 business days or less.
Customer service:
Security
We use highly secured connections online to receive any cardholder information.
All information is industrial strength encrypted and sent to our servers. The
Order Form pages for Nehaflix.com are served through a secure https connection
using 128-bit SSL v2/v3 encryption.
Payment Methods
All prices are in US Dollars. We accept Visa, MasterCard, American Express
and Discover Cards
online. Also, we accept Checks and Money Orders drawn in US Dollars..
If you are not comfortable sending your
Credit Card information online, you may also fax your order to 1 (734) 501-6785. To
view and print order form click here.
To pay via Check or Money Order
please make it out to Nehaflix.com
and send to the following address:
Nehaflix.com
560 Peoples Plaza, Suite 184
Newark, DE 19702-4798.
Checks are held for 7 days for clearance
from the bank and items will be shipped after the check is cleared.
We accept online orders from USA,,
Canada, Europe (some countries), Japan, and Asia (some countries) currently. We will be adding rest
of the countries shortly. If you would like to place an order to be delivered to
a country not mentioned above, you will have to pay either by Bank Wire Transfer
or International Money Order. Please contact customer service for details.
Return check fee of $25.00 will be
charged for any check that is refused by the bank.
Order Processing
All in stock items are usually processed in 2
to 3 business
days. Business days are Monday through Friday and exclude holidays. Out of stock items will be back ordered and shipped upon arrival via
regular mail only. Some
items may be shipped separately. Credit card will be charged for Preorder and
Backorder item(s) on the day order is received.
Order Tracking
Not all packages are issued a tracking
number as some are sent by United States Postal Service. USPS only scans most
packages only at delivery and hence they are not trackable during transit.
Shipping Costs:
The USA Shipping Delivery times only
apply to 48 contigous states. Orders to Hawaii, Alaska, Puerto Rico, Alaska, US
Virgin Islands will be much longer.
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USA - STANDARD POSTAL MAIL
(Non-Trackable) |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND 9-21 DAYS
AVERAGE DELIVERY* |
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PROCESSING
& HANDLING |
SHIPPING |
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$3 Per Order |
$1 Per Item |
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USA - PRIORITY
MAIL (Some Trackable) |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND 2-5 DAYS
AVERAGE DELIVERY* |
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PROCESSING
& HANDLING |
SHIPPING |
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$5 Per Order |
$1 Per Item |
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USA - OVERNIGHT
MAIL (Trackable) |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND ONE DAY DELIVERY* |
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PROCESSING
& HANDLING |
SHIPPING |
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$30 Per Order |
$2.00 Per Item |
*Delivery times
do not include processing times. Overnight delivery available to most
locations, other locations are delivered second day.
*We reserve the right to send via alternate
couriers for more reliable and faster service.
International Shipping:
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CANADA - POSTAL MAIL / MEXICO - POSTAL MAIL |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND 9-21 DAYS
AVERAGE DELIVERY* |
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PROCESSING
& HANDLING |
SHIPPING |
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$5 Per Order |
$1 Per Item |
European Countries we accept orders from: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy,
Luxembourg, Netherlands, Netherlands Antilles, Norway, Sweden, Switzerland, United Kingdom.
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EUROPE - STANDARD POSTAL
MAIL |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND 9-21 DAYS AVERAGE DELIVERY TO EUROPE* |
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PROCESSING
& HANDLING |
SHIPPING |
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$8 Per Order |
$2 Per Item |
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EUROPE - PRIORITY MAIL |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND 4-7 DAYS AVERAGE DELIVERY TO EUROPE* |
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PROCESSING
& HANDLING |
SHIPPING |
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$38 Per Order |
$2 Per Item |
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JAPAN - PRIORITY MAIL |
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SELECT THIS OPTION FOR 4-7 DAYS
AVERAGE DELIVERY TO JAPAN* |
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PROCESSING
& HANDLING |
SHIPPING |
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$12 Per Order |
$2 Per Item |
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AUSTRALIA MAIL (INCLUDES NEW
ZEALAND) |
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SELECT THIS OPTION FOR 7-21 DAYS AVERAGE DELIVERY TO
AUSTRALIA AND NEW ZEALAND* |
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PROCESSING
& HANDLING |
SHIPPING |
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$12.00 Per Order |
$2 Per Item |
Asian Countries we accept order from:
Bahrain, Fiji, Hong Kong, India, Israel, Jordan, Kiribati, Kuwait, Malaysia, Saudi Arabia, Singapore, Taiwan, Trinidad and Tabago and United Arab
Emirates.
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ASIA & ALL OTHER COUNTRIES
- Korea, Malaysia, Bahrain, Netherland Antilles. |
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SELECT THIS OPTION FOR 2-3 DAYS
PROCESSING AND 9-21 DAYS
AVERAGE DELIVERY* |
| PROCESSING
& HANDLING |
SHIPPING |
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$34.00 Per Order |
$2.00 Per Item |
Customs Fees for countries outside USA: Customers are responsible for
custom duty levies or any other associated fees. Please check with your local
authorities on any fees before placing an order. No refunds will be made if you
refuse the shipment for any reason.
Total Delivery Times
*Please note above times are for delivery only and do not
include processing times. For total delivery time add processing time to
delivery time.
Returns and Refund Policy
There are no returns or refunds on any items. All sales are
final. We do not accept returns because you feel the picture quality is not
acceptable to you. DVDs have varying picture quality due to the quality of the
original print and how the transfer is made.
Defective items that do not work or are
damaged in transit will be replaced by new
items. Any
defective items should be reported via email at orders@nehaflix.com
within 15 days of arrival and a return authorization number will be issued. No
returns will be accepted without a prior authorization.
Customer is responsible for return shipping costs and Nehaflix.com will pay for reshipping
the item back to you. This is a standard policy in all mail order businesses
anywhere and similar to the concept if you would bought something at a local
store, you would be responsible for taking it back to the store to get a
replacement if it were found defective.
Taxes:
There is no sales tax charged, as we are
based in Sales Tax Free state of Delaware, United States..
Products
All our products are brand new,
original and sealed. We do not sell used or former rental products.
Nehaflix.com buys most products directly from manufacturers and is an advocate
to stop piracy.
Regional Coding:
All DVDs are regionally coded. Most of
the DVDs we sell are coded Region 0, which means they will play in any region
DVD player. There are some that are only Region 1 coded also. Region 1 is
North America and includes Canada, USA and Mexico only. If you are in one of
these countries or have a region free player it will play all our DVDs.
Some examples of DVDs that will not play except for Region 1, are Lagaan,
Asoka, Mission Kashmir, Monsoon Wedding and most Hollywood releases. DVDs are
neither NTSC or PAL encoded, though it might say on it sometimes. The DVD
player converts the digital information from the DVD to the NTSC or PAL format
TV signal.
Audio CDs are not regionally coded.
They will play in any region worldwide.
Subtitles:
Though a large number for DVDs we sell
have English or other language subtitles, though not all DVDs do have subtitles.
Please check the item description before ordering.
Credit Card Orders and Billing
Addresses:
We require all billing addresses
entered on the order to match with the actual billing address on file with the
Credit Card Bank or Provider. Failure to do so, will cause a delay or
cancellation of your order. Orders can only be shipped to the Billing Address.
For additional questions please call us at (301) 972-3588 10 AM to 5 PM US Eastern Time.
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